Returns

All items, unless specified as Final Sale, may be returned within 30 days of the item delivery date. Items must be in original condition (unworn and unwashed) with all original tags and packaging intact, or the return may be refused. Final Sale items, hemmed items, or altered items may not be returned.

To start a return, you can contact us at customerservice@filson.com.

Return Options

We offer multiple return options to best suit your needs:

• Store Credit: Free of charge
• Refund to Original Payment Method: An $8 return fee will be deducted from your refund
• In-Store Returns: Free of charge at any Filson retail location

We encourage exchanges or store credit to ensure you get the right item as quickly as possible.

Refunds will be issued to the original method of payment or to Filson Credit. An $8 return fee will be deducted from refunds to the original payment method.

Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund.

Purchases made with Filson Credit must be refunded to Filson Credit. We cannot refund a purchase made with Filson Credit to another method of payment. Gift cards are non-transferable, non-refundable, and are not redeemable for cash. We cannot replace lost or stolen gift cards.

Gift returns will be refunded either as a Filson Gift Card, or as a refund to the original purchaser’s payment method. We cannot process a return if no purchasing information is available. Gift cards issued as part of the return process may only be redeemed on Filson.com and cannot be used in Filson stores.

If you are returning an item from an address outside the United States, please be sure to include the packing slip provided during the return process.

Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc. As such, we highly recommend insuring your return package for the full value of the item.

Import taxes & duties may be applied at the discretion of your local government. If you have any questions about these charges, please contact your local government.

If you placed an order from our European & United Kingdom site, please reach out to our European division to facilitate your return: customerservice@filson.eu.